LINBIT Solutions Service Level Agreement
We offer 24/7 support services from our EU or US based team. ​The LINBIT engineers are expertly trained to help your team design, deploy, and support your infrastructure.
LINBIT SDS
LINBIT Starter
Includes access to our certified repositories and Community non-SLA support.
- DRBD and LINSTOR Open Source features plus:
- Tech Guide for DRBD 9 and LINSTOR + Access to LINBIT's Extensive Documentation (Open Source)
- Self-service / Community Support (Open Source)
- Repository Access
- Latest Software Updates
Plus
Offers the addition of unlimited support tickets and remote installation support.
- All LINBIT Starter features plus:
- Updates, Including New Features
- New Packages on Request: Next Business Day
- Annual Health Checks
- E-Mail/Phone Support
- Unlimited Support Tickets
- Remote Installation/Troubleshooting by SSH/VPN
- Failover Testing
- Emergency Support
- Initial Support Response Time: 8 Hours Maximum
- Emergency Initial Response Time: 4 Hours Maximum
Enterprise
Offers 24/7 access to our expert support with our fastest turnaround times.
- All Plus features plus:
- New Packages on Request Within 24 Hours
- RDMA License for Fast Infiniband Replication
- Performance Tuning
- Support Engineer Assigned to Your Company
- Graphical User Interface
- Remote Support / Remote Management
- Initial Support Response Time: 4 Hours Maximum
- Emergency Initial Response Time: 1 Hour Maximum
- Dedicated Account Manager Assigned to Your Company
- Mail/Phone Support: 24/7
LINBIT HA
LINBIT Starter
Includes access to our certified repositories and Community non-SLA support.
- DRBD 9, Including LINBIT HA (Open Source)
- Access to LINBIT's Extensive Documentation (Open Source)
- Self-service / Community Support (Open Source)
- Repository Access
- Latest Software Updates
Basic
Offers the addition of SLA backed business hour support.
- All LINBIT Starter features plus:
- Access to LINBIT's Repository to Download the Tested, Certified Linux Packages
- New Packages upon Request: Within 3 Business Days
- 5 Support Tickets Per Year
- Annual Health Checks
- Updates, Including New Features
- Device Size: up to 8TB
- Initial Support Response Time: 2 Days Maximum
Plus
Offers the addition of unlimited support tickets and remote installation support.
- All Basic features plus:
- Unlimited Support Tickets
- New Packages upon Request: Next Business Day
- Remote Installation/Troubleshooting by SSH/VPN
- Failover Testing
- Emergency Support
- Device Size: up to 32TB
- Emergency Initial Response Time: 4 Hours Maximum
- Initial Support Response Time: 8 Hours Maximum
- Email/Phone Support: 9/5 CE(S)T or PT
Enterprise
Offers 24/7 access to our expert support with our fastest turnaround times.
- All Plus features plus:
- Technical Assistance and Best Practice Advice Before Deployment
- New Packages upon Request: Within 24 Hours
- Performance Tuning
- Emergency Support
- Remote Support / Remote Management
- Device Size: Unlimited
- Emergency Initial Response Time: 1 Hour Maximum
- Initial Support Response: 4 Hour Maximum
- Email/Phone Support: 24/7
LINBIT HA (WinDRBD)
LINBIT Starter
Includes access to our certified repositories and Community non-SLA support.
- DRBD 9, Including LINBIT HA (Open Source)
- Access to LINBIT's Extensive Documentation (Open Source)
- Self-service / Community Support (Open Source)
- Repository Access
- Latest Software Updates
Basic
Offers the addition of SLA backed business hour support.
- All LINBIT Starter features plus:
- Access to LINBIT's Repository to Download the Tested, Certified Linux Packages
- 5 Support Tickets Per Year
- Annual Health Checks
- Updates, Including New Features
- Device Size: up to 8TB
- Initial Support Response Time: 2 Days Maximum
Plus
Offers the addition of unlimited support tickets and remote installation support.
- All Basic features plus:
- Unlimited Support Tickets
- Remote Installation/Troubleshooting by SSH/VPN
- Dual Primary HA Deployment
- Failover Testing
- Emergency Support
- Device Size: up to 32TB
- Emergency Initial Response Time: 4 Hours Maximum
- Initial Support Response Time: 8 Hours Maximum
- Email/Phone Support: 9/5 CE(S)T or PT
Enterprise
Offers 24/7 access to our expert support with our fastest turnaround times.
- All Plus features plus:
- Technical Assistance and Best Practice Advice Before Deployment
- Performance Tuning
- Emergency Support
- Remote Support / Remote Management
- Device Size: Unlimited
- Emergency Initial Response Time: 1 Hour Maximum
- Initial Support Response: 4 Hour Maximum
- Email/Phone Support: 24/7
LINBIT DR
License Only
LINBIT DR®
- DRBD Proxy license
- Live Disaster Recovery
- Replicate IT Resources
- Diverse Geographical Locations
- Remove Reliance on a Specific Regional Data Center
- Self-Healing Fault Tolerant Response Mechanisms
- Designed to Keep Your Applications Running and Your Data Accessible
Enterprise
LINBIT DR Support
- LINBIT DR License, plus:
- Unlimited Support Tickets
- LINBIT DR installation Support Included
- Performance Tuning
- Emergency Support
- Remote Support / Remote Management
- Emergency Initial Response Time: 1 Hour Maximum
- Initial Support Response Time: 4 Hours Maximum
- Email/Phone Support: 24/7
LINBIT VSAN
Basic
Includes access to our certified repositories with SLA backed business hour support.
- 5 Support Tickets
- New Packages upon Request Within 3 Business Days
- Initial Support Response Time: 2 Business Days Max
- Email Support During Business Hours
Enterprise
Offers 24/7 access to our expert support with unlimited support tickets and fastest turnaround times.
- All Basic features plus:
- Unlimited Support Tickets
- New Packages upon Request Within 24 Hours
- Remote Support / Remote Management
- Emergency Initial Response Time: 1 Hour Maximum
- Initial Support Response Time: 4 Hours Maximum
- Email/Phone Support: 24/7
Open Source
LINSTOR
Manages DRBD resources for high availability and performance of critical data.
- LINSTOR Source Code
- LINSTOR Tech Guides
- Access to LINBIT's Extensive Documentation
- Self-service / Community Support
DRBD
Virtual block device that replicates data at the block level via the DRBD kernel driver.
- DRBD 9 Source Code
- DRBD Tech Guides
- Access to LINBIT's Extensive Documentation
- Self-service / Community Support
WinDRBD
Highly available replicated disk drives for Windows.
- DRBD 9 Windows Driver
- Access to LINBIT's Extensive Documentation
- Self-service / Community Support
