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LINBIT Solutions Service Level Agreement

We offer 24/7 support services from our EU or US based team. ​The LINBIT engineers are expertly trained to help your team design, deploy, and support your infrastructure.

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LINBIT SDS
LINBIT HA
LINBIT HA (WinDRBD)
LINBIT DR
LINBIT VSAN
Open Source

LINBIT SDS

LINBIT Starter

Includes access to our certified repositories and Community non-SLA support - starting from $1000/year.

Subscribe
  • DRBD and LINSTOR Open Source features plus:
  • Tech Guide for DRBD 9 and LINSTOR + Access to LINBIT's Extensive Documentation (Open Source)
  • Self-service / Community Support (Open Source)
  • Repository Access
  • Latest Software Updates
  • GUI Supported Version

Plus

Offers the addition of unlimited support tickets and remote installation support.

Request a Quote
  • All LINBIT Starter features plus:
  • Updates, Including New Features
  • New Packages on Request: Next Business Day
  • Annual Health Checks
  • E-Mail/Phone Support
  • Unlimited Support Tickets
  • Remote Installation/Troubleshooting by SSH/VPN
  • Failover Testing
  • Emergency Support
  • Initial Support Response Time: 8 Hours Maximum
  • Emergency Initial Response Time: 4 Hours Maximum

Enterprise

Offers 24/7 access to our expert support with our fastest turnaround times.

Request a Quote
  • All Plus features plus:
  • New Packages on Request Within 24 Hours
  • RDMA License for Fast Infiniband Replication
  • Performance Tuning
  • Support Engineer Assigned to Your Company
  • Graphical User Interface
  • Remote Support / Remote Management
  • Initial Support Response Time: 4 Hours Maximum
  • Emergency Initial Response Time: 1 Hour Maximum
  • Dedicated Account Manager Assigned to Your Company
  • Mail/Phone Support: 24/7

LINBIT HA

LINBIT Starter

Includes access to our certified repositories and Community non-SLA support.

Subscribe
  • DRBD 9, Including LINBIT HA (Open Source)
  • Access to LINBIT's Extensive Documentation (Open Source)
  • Self-service / Community Support (Open Source)
  • Repository Access
  • Latest Software Updates

Basic

Offers the addition of SLA backed business hour support.

Request a Quote
  • All LINBIT Starter features plus:
  • Access to LINBIT's Repository to Download the Tested, Certified Linux Packages
  • New Packages upon Request: Within 3 Business Days
  • 5 Support Tickets Per Year
  • Annual Health Checks
  • Updates, Including New Features
  • Device Size: up to 8TB
  • Initial Support Response Time: 2 Days Maximum

Plus

Offers the addition of unlimited support tickets and remote installation support.

Request a Quote
  • All Basic features plus:
  • Unlimited Support Tickets
  • New Packages upon Request: Next Business Day
  • Remote installation/troubleshooting by SSH, Reverse-SSH, or VPN
  • Failover Testing
  • Emergency Support
  • Device Size: up to 32TB
  • Emergency Initial Response Time: 4 Hours Maximum
  • Initial Support Response Time: 8 Hours Maximum
  • Email/Phone Support: 9/5 CE(S)T or PT

Enterprise

Offers 24/7 access to our expert support with our fastest turnaround times.

Request a Quote
  • All Plus features plus:
  • Technical Assistance and Best Practice Advice Before Deployment
  • New Packages upon Request: Within 24 Hours
  • Performance Tuning
  • Emergency Support
  • Remote installation/troubleshooting by SSH, Reverse-SSH, or VPN
  • Device Size: Unlimited
  • Emergency Initial Response Time: 1 Hour Maximum
  • Initial Support Response: 4 Hour Maximum
  • Email/Phone Support: 24/7

LINBIT HA (WinDRBD)

LINBIT Starter

Includes access to our certified repositories and Community non-SLA support.

Subscribe
  • DRBD 9, Including LINBIT HA (Open Source)
  • Access to LINBIT's Extensive Documentation (Open Source)
  • Self-service / Community Support (Open Source)
  • Repository Access
  • Latest Software Updates

Basic

Offers the addition of SLA backed business hour support.

Request a Quote
  • All LINBIT Starter features plus:
  • Access to LINBIT's Repository to Download the Tested, Certified Linux Packages
  • 5 Support Tickets Per Year
  • Annual Health Checks
  • Updates, Including New Features
  • Device Size: up to 8TB
  • Initial Support Response Time: 2 Days Maximum

Plus

Offers the addition of unlimited support tickets and remote installation support.

Request a Quote
  • All Basic features plus:
  • Unlimited Support Tickets
  • Remote Installation/Troubleshooting by SSH/VPN
  • Dual Primary HA Deployment
  • Failover Testing
  • Emergency Support
  • Device Size: up to 32TB
  • Emergency Initial Response Time: 4 Hours Maximum
  • Initial Support Response Time: 8 Hours Maximum
  • Email/Phone Support: 9/5 CE(S)T or PT

Enterprise

Offers 24/7 access to our expert support with our fastest turnaround times.

Request a Quote
  • All Plus features plus:
  • Technical Assistance and Best Practice Advice Before Deployment
  • Performance Tuning
  • Emergency Support
  • Remote Support / Remote Management
  • Device Size: Unlimited
  • Emergency Initial Response Time: 1 Hour Maximum
  • Initial Support Response: 4 Hour Maximum
  • Email/Phone Support: 24/7

LINBIT DR

License Only

LINBIT DR®

Request a Quote
  • DRBD Proxy license
  • Live Disaster Recovery
  • Replicate IT Resources
  • Diverse Geographical Locations
  • Remove Reliance on a Specific Regional Data Center
  • Self-Healing Fault Tolerant Response Mechanisms
  • Designed to Keep Your Applications Running and Your Data Accessible

Enterprise

LINBIT DR Support

Request a Quote
  • LINBIT DR License, plus:
  • Unlimited Support Tickets
  • LINBIT DR installation Support Included
  • Performance Tuning
  • Emergency Support
  • Remote Support / Remote Management
  • Emergency Initial Response Time: 1 Hour Maximum
  • Initial Support Response Time: 4 Hours Maximum
  • Email/Phone Support: 24/7

LINBIT VSAN

Basic

Includes access to our certified repositories with SLA backed business hour support.

Request a Quote
  • 5 Support Tickets
  • New Packages upon Request Within 3 Business Days
  • Initial Support Response Time: 2 Business Days Max
  • Email Support During Business Hours

Enterprise

Offers 24/7 access to our expert support with unlimited support tickets and fastest turnaround times.

Request a Quote
  • All Basic features plus:
  • Unlimited Support Tickets
  • New Packages upon Request Within 24 Hours
  • Remote Support / Remote Management
  • Emergency Initial Response Time: 1 Hour Maximum
  • Initial Support Response Time: 4 Hours Maximum
  • Email/Phone Support: 24/7

Open Source

LINSTOR

Manages DRBD resources for high availability and performance of critical data.

Download
  • LINSTOR Source Code
  • LINSTOR Tech Guides
  • Access to LINBIT's Extensive Documentation
  • Self-service / Community Support

DRBD

Virtual block device that replicates data at the block level via the DRBD kernel driver.

Download
  • DRBD 9 Source Code
  • DRBD Tech Guides
  • Access to LINBIT's Extensive Documentation
  • Self-service / Community Support

WinDRBD

Highly available replicated disk drives for Windows.

Download
  • DRBD 9 Windows Driver
  • Access to LINBIT's Extensive Documentation
  • Self-service / Community Support

Let's talk!

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As the world’s leading provider of Software-Defined Storage, High Availability, and Disaster Recovery software, LINBIT adds server clustering capabilities to any containerized, virtualized, or bare metal environment.

Copyright © 2024 LINBIT

All rights reserved. The words LINSTOR®, DRBD®, LINBIT®, and the logo LINSTOR®, DRBD®, and LINBIT® are trademarks or registered trademarks of LINBIT HA-Solutions GmbH.

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Company

Copyright © 2023 LINBIT

All rights reserved. The words LINSTOR®, DRBD®, LINBIT®, and the logo LINSTOR®, DRBD®, and LINBIT® are trademarks or registered trademarks of LINBIT HA-Solutions GmbH and LINBIT USA LLC.

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